Frequently Asked Questions
Does It Hurt?
No. The stimulation should feel like a gentle tingling or light muscle pulsing.
With 19 intensity levels, you can start low and increase gradually to suit your comfort.
Why So Many Older Australians Choose Flex Relief
As we age, feet can feel stiffer, more sensitive, and slower to recover. Long periods of standing or sitting can leave them tired, heavy, or uncomfortable.
The Flex Relief EMS Foot Pad was designed to provide gentle, adjustable muscle stimulation that supports:
✔ Daily foot comfort
✔ Healthy circulation
✔ Relaxation of tired muscles
✔ Improved everyday mobility
With 8 modes and 19 intensity levels, you stay in control. Start low and adjust gradually to suit your comfort.
No pressure.
No rolling.
No complicated setup.
Just place your feet on the pad, select your level, and relax.
Support For Common Foot Concerns
Plantar-Related Discomfort:
Gentle muscle activation may help support tight arches and tired soles by encouraging circulation and relaxation of surrounding muscles.
Arthritis-Related Stiffness:
Light stimulation can help keep foot muscles engaged, supporting flexibility and everyday comfort.
Nerve Sensitivity & Tingling:
EMS may help promote circulation and muscle activation, which some users find supportive when managing foot sensitivity.
Can i use if i have a pacemaker or heart monitor?
No, do not use Flex Relief EMS if you have a pacemaker, implanted defibrilator or heart condition. Electrical currents may interfere with these devices.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where are you located?
Our head office is located in Newcastle, New South Wales.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at flexreliefcompany@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.